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This operations management course is intended to be a survey of the operating practices and procedures, and tools and techniques found in both manufacturing and service delivery firms. The course focuses on those business processes and procedures used to transform various inputs into finished goods and services and discusses issues related to the creation and delivery of those goods and services. Topics covered include the design of production processes, the layout and location of facilities, forecasting, scheduling, inventory control, queuing, materials planning, quality management and statistical process control.

Operations management introduces the concepts and skills needed to design, manage and improve service and manufacturing operations. The course develops a managerial perspective of the operations function and an appreciation of the role that operations plays in creating and maintaining a firm’s competitive edge. The course introduces process analysis and performance measurement systems for operations and production control systems.

Quantitative models and case studies apply these skills to service process management, manufacturing, inventory control, supply chain management and project management. The course highlights the role of effective operations management in the strategic direction of the firm as well as the connections between operations and other functional areas.

Contact Information:

Office:
Room 370 "Old Main"

Phone:
360.438.4587

E-mail: dstout@stmartin.edu