Schedule - Fall 2011
MEM 650 Quality Control
Stout home MEM 650 home Syllabus Lecture notes Schedule
| Class | Date | In class actions | Class preparation | Homework due today |
| 1 | 31Aug |
Course Introduction "Quality Basics" Develop quality attributes for in class presentations |
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2 |
7 Sep |
Chapter 1 - Introduction to Quality Major Contributors Deming and his "14 Points" |
Read chapter 1 | Student presentations: " Major Quality Contributors" |
| 3 | 14 Sep |
Chapter 2 - Strategic Quality Management - Operationalizing Quality |
Read: "Competing on the Eight
Dimensions of Quality",
Garvin, David A..
Harvard Business Review, Nov/Dec87, Vol. 65 Issue 6, p101-109 |
Homework:
Do Ch 1 Q6 and E1. Student presentations: "Major Quality Contributors"(continued)
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| 4 | 21 Sep |
Chapter 2 - Strategic Quality Management; Operationalizing Quality Quality Strategy development and deployment Quality measures and metrics |
Review Garvin article Read: Sower, et.al. "The Dimensions of Service Quality for Hospitals", Health Care Management Review 26(2), 47-50. |
Homework:
Do Ch 2 Q9, P5, and E1. |
| 5 | 28 Sep |
Chapter 3 - Designing Quality into Products and
Services 7 Management tools DFSS Reliability Risk Assessment - FMEA, FTA |
Read Chapter 3 | Individual presentations: "Seven Management Tools + QFD, FMEA, FTA" |
| 6 | 5 Oct |
Chapter 4 - Innovation and Creativity in Quality Designing the innovative organization |
Read Chapter 4 | Homework:
Ch 3: DQ: 3,8,11 P: 6,9,11,15 |
| 7 | 12 Oct |
Chapter 5 - Quality Systems and Quality Auditing QMS and ISO 9000 Baldridge (MBNQA) TQM Six Sigma |
Read Chapter 5 Scan IOS web site |
Homework: Ch 4: Q:2,3,4,7 |
| 8 | 19 Oct |
Chapter 8 - Quality Improvement Tools PDSA DMAIC 7 Quality Tools |
Read Chapter 8 | Individual presentations:
"Seven Quality Tools" Homework: Ch 5: DQ 2,3,4,6,7,9,14 |
| 9 | 26 Oct | Chapter 9 - Metrology, Inspection and
Testing Accuracy, reproducibility, repeatability Gauging |
Read Chapter 9 | Homework: Ch 8: DQ: 3,5,10 P: 3,4,9 Case Study: "How We Slashed Response Time" |
| 10 | 2 Nov | Chapter 10 - Statistical
Process Control Probability Statistics Variation Control charts |
Read Chapter 10 | Homework:
Ch 9: DQ: 1,8 P: 4 |
| 11 | 9 Nov | Chapter 10 -
Statistical Process Control (continued) Variable control charts Attribute control charts Process capability |
Review Chapter 10 |
Homework: Ch 10: DQ: 1,2,3 P: 1,17 |
| 12 | 16 Nov |
Chapter 10 -
Statistical Process Control (continued) Process capability |
Homework: Ch 10: DQ:
9,13,15,17 P: 3,4,7,12,Histogram #17 data |
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| 13 | 23 22 Nov | Chapter 12 - Quality Costs | Read Chapter 12 | Homework Ch 10: DQ: 10,11; P: 2,11,15 |
| 14 | 30 Nov |
Chapter 13 - Human Factors |
Read Chapter 13 | Homework: Ch 12: DQ: 3,5,8,13 P 1,2,3 |
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15 |
7 Dec | Final Exam and Case Presentation | Present assigned case study and submit written reports |