Dell Computer Corporation

Key Processes

Quality Assurance                      

-Total Quality Management Approach from Top on down.

-All company plants ISO 9002 certified.

-Testing & Quality Control Processes at all phases.

-All plants test components, parts, and subassemblies from suppliers.

-Suppliers urged to participate in quality certification programs.

-Suppliers strongly urged to achieve defined quality specifications.

-Precision assembly via automated plants.

-Thorough testing done on completed units after assembly.

-Ongoing production reliability audits done.

-Failure tracking & early ID of production & component issues.

-Customer feedback via phone and Web technical support programs.

-Routine TQM training for managers and personnel.

-Products warranted for one to three years.

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Facility Selection and Design]
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Customer Service]